Shipping & Returns
Shipping
We carefully package each artwork to help protect it during transportation.
We currently ship to a range of destinations worldwide, including countries in Europe, North America, Asia, the Middle East and Oceania.
Available shipping destinations and shipping costs are shown at checkout.
Delivery times
Because delivery times depend on the artwork, production requirements, destination and shipping carrier, we do not currently provide one fixed delivery time for all orders.
The estimated delivery time applicable to your order will be communicated where possible.
For commissioned artwork, production time will be discussed and agreed with you before your commission is confirmed.
Please note that international deliveries may be delayed by customs processing or circumstances outside our control.
Customs and import charges
For international orders, your country may charge customs duties, import taxes or other fees.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Returns
14-day right of withdrawal
For standard products purchased online, consumers generally have a legal right to withdraw from the purchase within 14 days without providing a reason.
The withdrawal period generally starts on the day after the product is delivered.
To exercise your right of withdrawal, please contact us at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
After notifying us, the product must be returned within the applicable statutory period.
Return costs
Unless otherwise required by law, the customer is responsible for the direct cost of returning an unwanted product.
We recommend using a trackable shipping service and retaining proof of postage.
The artwork should be packaged carefully to prevent damage during the return shipment.
Refunds
Once the returned product has been received, we will process the refund in accordance with applicable law.
The refund will normally be made using the original payment method.
Where permitted by law, the refund may be withheld until we have received the returned product or until you provide evidence that it has been returned.
Commissioned artwork
Commissioned artwork is created specifically for you based on your individual requirements.
Because commissioned artwork may qualify as a personalised or made-to-order product, the statutory right of withdrawal may not apply where an applicable legal exception exists.
Any applicable cancellation conditions will be explained and agreed before your commission is confirmed.
Damaged artwork
If your artwork arrives damaged, please contact us as soon as possible.
Please send:
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Your order number
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Photographs of the outer packaging
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Photographs of the damaged artwork
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A short description of the damage
Do not dispose of the packaging until we have had an opportunity to assess the situation.
Your statutory consumer rights remain unaffected.
Exchanges
We do not routinely offer exchanges for original artworks because each original piece is unique.
If an exchange is legally required or has been agreed with you, we will provide instructions on how to proceed.
Questions
For any questions regarding shipping, returns or your order, please contact:
Nathalie Broeze
Email: nathaliebroezearts@gmail.com
Phone: +31 6 44961626